Gigako eSIM Terms of Use These Terms of Use (hereinafter referred to as the "Terms") set forth the terms of use of Gigako eSIM service (hereinafter referred to as the "Service") provided on this website by Cosmonet Co., Ltd. (hereinafter referred to as the "Company"). All users of the Service (hereinafter referred to as the "User") must use the Service in accordance with these Terms. Article 1 (Application) 1. These Terms apply to all relationships between Users and the Company regarding the use of the Service. 2. In addition to these Terms, the Company may establish various rules, such as usage rules, regarding the Service (hereinafter referred to as the "Individual Provisions"), regardless of their name. These Individual Provisions constitute a part of these Terms, regardless of their name. 3. In the event of a conflict between the provisions of these Terms and the Individual Provisions in the preceding article, the provisions of the Individual Provisions shall take precedence unless otherwise specified in the Individual Provisions. Article 2 (User Registration) 1. A contract to receive the Service from the Company is established upon the application of the Subscriber, approval by the Company, and completion of the required procedures. 2. The Company may not accept an application to use the Service in the following cases: ① When the application contains insufficient or false information (including when the application contains missing or false information) ② When there is a risk that the Service will be used illegally or in a manner that is clearly contrary to public order and morals ③ When the Contract Applicant uses the Service in a manner that is likely to damage the credibility of the Company or the Service ④ When the Contract Applicant has failed or is likely to fail to pay fees or other debts ⑤ When it is discovered that the Contract Applicant has violated these Terms of Use in the past, or is currently violating them ⑥ When, when applying for a contract, the Contract Applicant has specified a credit card that cannot be legitimately used as a payment method ⑦ When it is discovered that the Contract Applicant is a member of or has ties to anti-social forces ⑧ When it is determined that there will be a significant hindrance to the performance of the Company's business 3. If the Company rejects an application pursuant to the provisions of the preceding paragraph, the Company will notify the Applicant of this fact, but will not provide any reason for it. 4. This Agreement will be void if any information provided at the time of application for the Service Agreement is false, or if the provided contact information, such as a telephone number or email address, does not allow for direct contact with the subscriber. 5. To use this Service, an eSIM-compatible device is required. Even if a compatible model is listed on our website, we cannot guarantee its operation. Even if a model is listed as compatible, it may not be eSIM-compatible depending on the country in which it is sold. Furthermore, because this Service depends on the performance and condition of the model, it may not be available even on a compatible model. We will not provide refunds or bear any damages arising from such issues, such as inability to install a profile or communication failure. Article 3 (Usage Fees and Payment Methods) 1. Users shall pay the usage fees separately determined by us and displayed on this website by the method specified by us. 2. Usage fees will be incurred during the usage period, regardless of whether actual communication is performed. We do not guarantee any damages arising from communication failure. 3. The monthly eSIM usage fee will be automatically charged each month on the purchase date. Please check the purchase date on My Page to confirm the next scheduled payment date. 4. Payment methods for the service fee are as follows: 1. Credit card (VISA, Mastercard, JCB, American Express, Diners Club) 2. Amazon Pay 3. Electronic money (in-store applications only) Transportation electronic money (kitaca, Suica, PASMO, talca, manaca, ICOCA, SUGOCA, nimoca, Hayakaken) Retail electronic money (Rakuten Edy, WAON, nanaco) Credit card electronic money (iD, QUICPay) 4. QR code payment (in-store applications only) (PayPay, d Barai, auPAY, Merpay, WeChatPay, Alipay) 5. Cash (in-store applications only) Article 4 (Communication Speed) 1. The communication speed displayed on the webpage is a best-effort speed and is not guaranteed. 2. Depending on the usage environment, such as the location and time of use, communication speed may be reduced, causing videos to not play smoothly or web pages to display slowly. 3. If a large amount of data is transmitted in a short period of time or if a telecommunications carrier determines that communications appear to be illegal, communications may be restricted. We shall not be liable for any damages incurred by the User or third parties as a result of such restrictions. Article 5 (Suspension, etc. of the Service and Termination of the Service) 1. In addition to the cases specified in the Service specifications, we may suspend the use of the Service in any of the following cases: ① When the Subscriber fails to pay the service fee for the Service after the due date (including when payment is not made by the method specified by us, and when payment is made after the due date and we are unable to confirm the payment); ② When the Subscriber loses membership with the credit card registered by the Subscriber, the credit card expires, the credit card limit is exceeded, or it is discovered that the credit card company (including credit card payment agents) is unable to settle the service fee for any other reason; ③ When the details of the application for a service that requires an application are found to be false. 2. In principle, we will not provide any special notice to the Subscriber when suspending the use of the Service pursuant to the provisions of the preceding paragraph. However, if the method of notification to the subscriber is known through user registration, we may notify the subscriber. 3. If payment of the usage fee is not completed, the service will be automatically terminated at the end of the month on the date of the failed payment. 4. After automatic termination, you will need to apply for a new service and reactivate it. Profiles cannot be restored after termination under any circumstances. 5. Even if service is suspended or terminated pursuant to this Article, fees for this service may still be incurred. 6. If you wish to cancel, you must complete the procedure yourself through My Page. 7. If a cancellation request is made through My Page between the 1st and the 25th of the month, automatic billing will be suspended at the end of the month. If a cancellation request is made between the 26th and the end of the month, billing will be suspended the following month. Customers whose payment dates are at the beginning of the month may be automatically charged. In such cases, we will cancel the payment. 8. The provision of user information may be a condition for changes to the contract or cancellation requests. Article 6 (Refunds) 1. In the event of suspension of service due to a violation of the terms and conditions established by our company, we will not compensate for any damages incurred as a result, nor will we refund all or part of the service fees already paid. 2. We will not provide refunds even in the event of suspension or termination of the service due to a technical error on the website or by the payment processing company. 3. We will not provide refunds even if the user is unable to use or does not use the service for their own reasons, whether after application for use of the service or before or after the start of use. Article 7 (Method of Notification) 1. The user shall designate an email account for our company to use for notifications and contact. 2. Our emails sent to such email account shall be deemed to be an expression of intent or a communication of facts from our company to the subscriber. 3. Regarding the terms of use of the service and matters related to the service, our company shall notify the user by written notice, email (e.g., short message service), posting on a website operated by our company, or by any other method designated by our company. 4. Notifications and contact between the user and our company shall be made in accordance with the method designated by our company. Unless the user notifies us of a change in accordance with a method separately specified by us, we will consider the currently registered contact information to be valid and will use that contact to notify or contact the user. Such notifications or contacts will be deemed to have reached the user at the time of transmission. Article 8 (Usage Fees) 1. Usage fees will be calculated based on the amounts specified on our website. 2. Usage fees for this service may change due to market trends, etc. In such cases, we will notify the user as specified in Article 7 (Notification Method). Article 9 (Service Contents) 1. For short-term plans, the purchase date is counted as the first day, and the plan days begin counting from the 45th day, regardless of whether or not the user is connected. 2. For monthly plans, payment is automatically made on the first day of each month, starting from the purchase date. 3. For monthly plans, the data allowance specified in the plan is granted on the 1st of each month, and any unused data in that month will remain valid until the end of the following month. 4. If the data allowance is exceeded, data speeds will be limited to a maximum of 200 kbps. You can also remove the speed limit by purchasing additional data. 5. If you change your device model or reset your device while using a monthly plan, you will need to issue a new profile and activate your device again. Since a profile cannot be re-used once it has been used, you will need to apply for a new one and reactivate your device. Please contact our support center to stop billing for your current monthly plan. If you do not contact us, automatic billing will continue. 6. If you change your device model or reset your device while using a short-term or long-term plan, you will need to purchase a new plan. We will not compensate for any damages incurred as a result of this or refund any paid service fees. Article 10 (Changes to Terms and Conditions) We reserve the right to change these Terms and Conditions without notice to you by posting them on our website. Article 11 (Support Center) We cannot accommodate cancellations after application. If you have any questions about the service, contract cancellation, fees, etc., please contact the support center listed below (Weekdays: 10:00 AM - 12:30 PM, 1:30 PM - 5:00 PM. Please refer to our website for details of business days). Support Center: TEL: 050-3092-4450 Email: info@gigako-esim.com Gigako eSIM Membership Terms and Conditions Article 1 (Application of Membership Terms and Conditions) Gigako eSIM service users have established these terms and conditions, and member information will be handled in accordance with these terms and conditions. Any special regulations notified by Gigako from time to time also constitute part of these terms and conditions. Article 2 (Changes to Terms and Conditions) If deemed necessary, Gigako reserves the right to change these terms and conditions at any time without notice to users by posting them on its website. Users who begin using the Service after these terms and conditions have been changed will be deemed to have agreed to the changed terms and conditions. Article 3 (Management of User ID and Password) 1. Users are solely responsible for managing their user ID and password for the Service. 2. Users may not transfer, lend, or share their user ID and password with third parties under any circumstances. If a third party logs in using a user ID and password combination that matches the registered information, Gigako will consider that user ID to be used by the registered user. 3. We shall not be liable for any damages arising from the use of your user ID and password by a third party, except in cases of willful or gross negligence on our part. Article 4 (Changes to User Name, etc.) 1. Users must promptly update their name, address, telephone number, email address, etc. on their My Page. 2. We shall not be liable for any delay or failure to deliver notices, communications, documents, etc. from us to users due to failure to make the changes stipulated in the preceding paragraph. Article 5 (Intellectual Property Rights) The copyright and other intellectual property rights of product photos and other content (hereinafter referred to as "Content") provided through this Service belong to the legitimate rights holders, such as us and the Content providers, and users may not reproduce, reprint, modify, or otherwise use such content without permission. Article 6 (Handling of Personal Information) We will handle personal information obtained through use of this Service appropriately in accordance with our "Privacy Policy." Article 7 (Prohibition of Transfer of Rights and Obligations) Users may not transfer or pledge their status under the Service Agreement or their rights or obligations under these Terms to a third party without the prior written consent of the Company. Article 8 (Governing Law and Jurisdiction) 1. These Terms shall be interpreted in accordance with the laws of Japan. The application of the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Service. 2. In the event of a dispute regarding this Service, the Tokyo District Court of the Company shall be the exclusive court of first instance. Supplementary Provision These Terms shall come into effect on April 1, 2024.