Gigako eSIM Terms of Use These Terms of Use (hereinafter referred to as "these Terms") stipulate the terms of use of Gigako eSIM service (hereinafter referred to as "the Service") provided on this website by Cosmonet Co., Ltd. (hereinafter referred to as "the Company"). All users of the Service (hereinafter referred to as "Users") shall use the Service in accordance with these Terms. Article 1 (Application) 1. These Terms shall apply to all relationships between Users and the Company regarding the use of the Service. 2. In addition to these Terms, the Company may stipulate various provisions (hereinafter referred to as "Individual Provisions"), such as rules for use, regarding the Service. These Individual Provisions shall constitute a part of the Terms, regardless of their name. 3. In the event that the provisions of these Terms conflict with the provisions of the Individual Provisions in the previous article, the provisions of the Individual Provisions shall take precedence unless otherwise specified in the Individual Provisions. Article 2 (User Registration) 1. The contract for receiving the Service from the Company shall be established when the applicant applies for the Service, the Company approves the application, and the prescribed procedures are completed. 2. The Company may not accept an application to use the Service in the following cases: ① When there is a deficiency or a false statement in the application (including cases where the application contains missing or false information) ② When there is a risk of using the Service illegally or in a manner that is clearly contrary to public order and good morals ③ When the Contract Applicant uses the Service in a manner that is likely to damage the credibility of the Company or the Service ④ When the Contract Applicant has neglected or is likely to neglect payment of fees or other debts ⑤ When it is discovered that the Contract Applicant has violated these Terms of Use in the past or is currently violating them ⑥ When, at the time of application for a contract, the Contract Applicant specifies a credit card that cannot be legitimately used as a means of payment ⑦ When it is discovered that the Contract Applicant is a member of or has ties to anti-social forces ⑧ When it is otherwise determined that there is a significant impediment to the performance of the Company's business 3. If the Company rejects an application pursuant to the provisions of the preceding paragraph, the Company will notify the Applicant of this fact, but will not provide any notice of the reason therefor. 4. If the details provided at the time of application for the service contract are false, or if the telephone number, email address, or other contact information provided does not allow direct contact with the contractor, this contract will be invalid. 5. To use this service, an eSIM-compatible model is required. Even if a compatible model is listed on our website, we cannot guarantee its operation. Even if a model is listed as compatible, it may not be compatible with eSIM depending on the country in which it is sold. In addition, since this service depends on the performance and condition of the model, it may not be available even if the model is compatible. In any case, we will not refund or bear any damages caused by the above, such as the inability to install a profile or the inability to communicate. Article 3 (Usage fees and payment method) 1. The user shall pay the usage fee separately determined by our company and displayed on this website by the method specified by our company. 2. During the usage period, usage fees will be incurred regardless of whether or not actual communication is performed. In addition, our company does not guarantee any damages caused by the inability to connect to communication. 3. The monthly eSIM usage fee will be automatically charged every month on the date of purchase. Please check the purchase date on My Page to confirm the next scheduled payment date. 4. The payment methods for the service fee are as follows. ① Credit card (VISA, Mastercard, JCB, American Express, Diners Club) ② Amazon pay ③ Electronic money (store application only) Transportation electronic money (kitaca, Suica, PASMO, talca, manaca, ICOCA, SUGOCA, nimoca, Hayakaken) Distribution electronic money (Rakuten Edy, WAON, nanaco) Credit card electronic money (iD, QUICPay) ④ QR code payment (store application only) (PayPay, d-payment, auPAY, merpay, WeChatPay, Alipay) ⑤ Cash (store application only) Article 4 (Communication speed) 1. The communication speed displayed on the web page is a best effort and is not a guaranteed communication speed. 2. Depending on the usage environment such as the location and time of use, the communication speed may be reduced, such as videos not playing smoothly or web pages displaying slowly. 3. When a large amount of data communication has been made in a short period of time or when the telecommunications carrier judges that communication that seems to be illegal has been made, communication restrictions may be imposed. The Company shall not bear any damages incurred by the User or third parties as a result of this. Article 5 (Suspension, etc. of the Provision of the Service and Cancellation) 1. In addition to the cases specified in the specifications of the Service, the Company may suspend the use of the Service in the following cases. ① When the fee for the Service has not been paid even after the due date (including when payment has not been made by the method specified by the Company, and when payment has been made after the due date and the Company is unable to confirm the fact of payment) ② When the Subscriber loses membership of the credit card registered by the Subscriber, when the credit card has expired, when the credit card limit has been exceeded, or when it is found that the credit card company (including the credit card settlement agent) is unable to settle the fee for the use for any other reason ③ When it is found that the contents of the application for a service that requires application are contrary to the facts 2. In principle, the Company will not give special notice to the Subscriber when suspending the use of the Service pursuant to the provisions of the preceding paragraph. However, if the method of notifying the contract holder is known by the user registration, the Company may notify the contract holder. 3. If the payment of the usage fee is not completed, the contract will be automatically terminated at the end of the month on the day of the failed payment. 4. After automatic termination, you will need to apply again and reactivate. In any case, you cannot restore your profile after termination. 5. Even if the use is suspended or terminated based on this article, the usage fee for this service may be incurred. 6. If you wish to terminate the contract, you must carry out the procedure from My Page yourself. 7. If the cancellation request is made from My Page between the 1st and the 25th, automatic billing will be stopped at the end of the month. If the cancellation request is made from the 26th to the end of the month, billing will be stopped the following month. Customers whose payment timing is at the beginning of the month may be automatically charged, in which case we will cancel the payment. 8. The provision of user information may be a condition for changes to the contract contents or cancellation requests. Article 6 (Refund) 1. In the event of suspension of use due to violation of the terms and conditions set forth by the Company, compensation for damages incurred as a result thereof and refund of all or part of the paid service fee shall not be made. 2. Refunds shall not be made even in the event of suspension or termination of the provision of the Service due to technical errors by the website or the payment agency. 3. Refunds shall not be made even if the Service cannot be used or is not used due to the User's convenience, regardless of whether after application for use of the Service or before or after the start of use. Article 7 (Method of Notification) 1. The User shall designate an email account for the Company to notify and contact the User. 2. The Company's sending of emails to such email account shall be a declaration of intent or a transmission of facts from the Company to the Contractor. 3. The method of notification from the Company to the User regarding the terms of use of the Service and matters related to the Service shall be by written document, email (Short mail service, etc.), posting on the website operated by the Company, or by other methods designated by the Company. 4. Notification or communication between the User and the Company shall be made by the method specified by the Company. Unless the user notifies us of any changes in accordance with the method separately specified by us, we will consider the currently registered contact information to be valid and will notify or contact the user via that contact information, and such notifications will be deemed to have reached the user at the time of sending. Article 8 (Usage Fees) 1. The usage fee will be calculated based on the amount specified on our web page. 2. The usage fee for this service may change due to market trends, etc. In such cases, we will notify the user as specified in Article 7 (Notification Method). Article 9 (Service Contents) 1. For short-term plans, the purchase date is counted as the first day, and the plan days will start counting from the third day regardless of whether the user is connected or not. 2. For monthly plans, the date of purchase is counted as the starting date and the plan will be automatically charged on the starting date of each month. 3. For monthly plans, the communication volume specified by the plan is granted on the 1st of each month, and any communication volume not used in the current month will be valid until the end of the following month. 4. If the communication volume is exceeded, the communication speed will be limited to a maximum of 200 kbps. In addition, the communication speed limit can be lifted by purchasing additional communication volume. 5. If you change your device or initialize your device while using the monthly plan, you will need to issue a profile again and activate the device. Once you have used a profile, you cannot set it again, so you will need to apply for a new one and activate it again. Since it is necessary to stop the billing for the monthly plan you were using, please contact our support center. If you do not contact us, automatic billing will continue. 6. If you change your device or initialize your device while using a short-term or long-term plan, you will need to purchase a new plan. We will not compensate for any damages incurred as a result of this or refund any fees for this service that you have already paid. Article 10 (Changes to Terms) We may change these terms without notifying users by posting them on our website. Article 11 (Support Center) We cannot accept cancellations after application. If you have any questions about the service, contract cancellations, fees, etc., please contact the support center below (weekdays: 10:00-12:30, 13:30-17:00. Please check our website for details of business days). Support Center TEL: 050-3092-4450 Email address info@gigako-esim.com End of Gigako eSIM Membership Terms and Conditions Article 1 (Application of Membership Terms and Conditions) Our company has established these terms and conditions with Gigako eSIM service users, and will handle member information in accordance with these terms and conditions. In addition, any regulations notified by our company from time to time will also constitute part of these terms and conditions. Article 2 (Changes to Terms and Conditions) Our company may change these terms and conditions at any time without notifying users by posting them on our website if it deems necessary. In addition, if a user begins using this service after these terms and conditions have been changed, the user will be deemed to have agreed to the changed terms and conditions. Article 3 (Management of User ID and Password) 1. Users shall manage their user ID and password for this service at their own responsibility. 2. Users may not transfer or lend their user ID and password to a third party, or share them with a third party under any circumstances. If a third party logs in using a user ID and password combination that matches the registered information, our company will consider that the user ID is used by the user who registered it. 3. The Company shall not be liable for any damages incurred as a result of a third party using the User ID and password, unless the Company is guilty of willful or gross negligence. Article 4 (Changes to User's Name, Name, etc.) 1. When there are changes to the User's name, name, address, telephone number, email address, etc., the User must promptly make the changes from My Page. 2. The Company shall not be liable for any delay or failure to deliver notices, communications, documents, etc. from the Company to the User due to failure to make the changes as provided for in the preceding paragraph. Article 5 (Intellectual Property Rights) The copyrights or other intellectual property rights of the product photos and other content (hereinafter referred to as "Content") provided by the Service belong to the legitimate rights holders, such as the Company and the Content Provider, and the User may not reproduce, reprint, modify, or make any other secondary use of the same without permission. Article 6 (Handling of Personal Information) The Company shall appropriately handle personal information acquired through the use of the Service in accordance with the Company's "Privacy Policy". Article 7 (Prohibition of Transfer of Rights and Obligations) Users may not transfer or offer as security their status under the Service Agreement or their rights or obligations under these Terms to a third party without the prior written consent of the Company. Article 8 (Governing Law and Jurisdiction) 1. These Terms shall be governed by Japanese law. The application of the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Service. 2. In the event of a dispute regarding this Service, the Tokyo District Court of the Company shall be the exclusive court of first instance. Supplementary Provision These Terms shall come into effect on April 1, 2024.